Q Our staff can not operate the machine, how to do
We will send you the machine detail operating video and 24-hour online service, we can also offer you free online training service, your engineer can come to visit us for free training at our factory for 1-3 days, if you are prefer to door-to-door service, We can arrange local service in 48 hours
Q Which payment way your company can accept?
1) 30%T/T in advance, 70% T/T balance payment before shipping machine
2) 100%L/C at Sight
3) Alibaba Assurance payment
4) By Credit Card
Q How we get the steel laser cutting machine after payment?
Usually for large and heavy laser machine, we will quote by CFR, CIF, FOB price
Through sea shipping to customer nearest seaport. another way is we can also send by Air shipping or by Fedex, DHL. this is suit for small size and light machine
Q How to solve it if there is some problem or parts broken during operating metal tube laser cutting machine
If machine technical problem, we have engineer online support service, through remote control, video show, to help solve problem, if parts broken ( not consumption parts ,we will take place a new one within warranty time.
Q If there is any after sales service after buying the machine?
Yes, we have after-sale service team to supply technical support to our customers. Our technical can assist you to install machine and give you free training after you receive machine.
Q If I want to see the machine condition of your factory, And It's not convenient for me to go to China, what should I do?
We support the production visualization service. The sales department who responds to your inquiry for the first time will be responsible for your follow-up work. You can contact him /her to go to the factory to check the production progress of the full covered Fiber laser cutting machine, or we send you the sample pictures and videos you want. We support free sample service.
Q Why I choose your company products
High quality machine control inspection and perfect service: All Parts of our machine are adopted top quality parts → Testing machine work well for 3 days before delivery → sent working video and all items photos base on the order list to buyer to check → buyer check everything is included and satisfied → Professional plywood package to avoid damage → shipping machine 3)Supply technical support all life time for our machine; We have professional after-sale service team to supply technical support to our clients for free. You can talk with them at any time if you need. 4)Strict implementation of after-sales warranty. 5)The important is that you will receive the Corresponding goods after you do payment.
Q I want to see the machine condition of your factory, And It's not convenient for me to go to China, what should I do?
We support the production visualization service. The sales department who responds to your inquiry for the first time will be responsible for your follow-up work. You can contact him /her to go to the factory to check the production progress of the full covered Fiber laser cutting machine, or we send you the sample pictures and videos you want. We support free sample service.
Q What kind material does fiber optic laser cutting machine can cut
Mainly is metal like Carbon steel plate
Stainless steel, galvanized stainless steel plate
Aluminum, aluminum alloy plate Orichalcum plate, Manganese alloy plate
And so metal material...... Rare Metal material cutting:
Titanium, titanium alloy, etc
Q How to choose the most suitable steel laser cutting machine
Just tell us your industry
What kind of material you need to cut
How thickness you need to cut
Max cutting material size
Then we will recommend you best suit laser cutter machine
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JINAN UNISTAR MACHINERY CO., LTD.
WhatsApp: +86 150 6402 1290
E-mail: admin@unistarcnc.com
WeChat : +86 150 6402 1290
QQ: 871075113
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