Laser Sheet Metal Tube Cutting Machine

Home / Support / Service

Pre-Purchase service

UNISTAR has a professional sales team.

Before customer make a buying decision of Metal tube laser cutter. Sales Person will though E-mail or online communication way to talk with customer, to understand the industry field that customers are engaged in, the purpose of purchase, budget, cutting material and thickness, laser cutting machine size so on, according to these detail information, we will put forward best solution way and suggestions to customer, to make sure customer choose suitable fiber laser cutter machine.

Free sample testing provided

We can also provide sample testing for free, customers only need to tell the cutting material and thickness, and technical engineers can complete the sample testing within 1-2 working days, so that customers can better understand the quality and cutting accuracy of UNISTAR metal cutting laser cnc, and ensure that customers can buy suitable high-quality metal tube laser cutting machine

VR Real Scene Factory

In order to let customers know more about UNISTAR company, UNISTAR can provide online VR real scene factory, conduct online remote visits to the factory building, production workshop, assembly details, machine production process, so that customers can understand the company's strength more realistically and scale.

You can visit the UNISTAR factory

Customers can visit UNISTAR factory, UNISTAR provides free accommodation and meals, limited to 1-2 people stay within 5 days.

During Buying Service

In the middle of Machine production, Sales people will regularly update the production progress of the machine and take some pictures of assembly in the production process for customers' reference. After the machine is completed, the testing video and detailed pictures of the machine will be provided.

After -Sales Service

01. Online guided installation

Provide Tutorial machine installation video

Technical Online guided installation

Machine instruction manual

02. Training

Provide Engineer oversea training and installation if customer needed

Include machine installation , software training , Machine operation procedure, daily Maintenance and of Laser tube cutting machine ,Common problems and solutions of machines

Agency service base

There are agent service bases in different countries like Peru , Egypt, Europe , Saudi Arabia so on , if happen problem also can contact our Foreign service agent

Technical 24-hour online service

We are also offer important technical 24 hours online service through remote control system to solve customer problem , chatting tools like QQ, wechat , whatsapp, skype different online service, Make sure to solve customer problem at first time.

03. 3 Years Machine warranty

UNISTAR Offer 3 years warranty of Fiber laser cutting metal sheet , within the period of warranty ,if an y parts is broken (No human damage ) , UNISTAR company replace of new one , not include consumption parts (Nozzle, Lens Etc.)

Strict quality control

5axis Milling machine

5axis Milling machine mill steel fiber metal cutter machine guide rails and machine gantry and machine body.

This way let machine has higher precision and machine working more stable when machine working

Laser interferometer

Laser interferometer: Position positioning can reach 0.02mm, arc detection of the equipment, to ensure manufacturing accuracy

High precision measuring

High precision measuring instrument, to calibrate and debug the guide rail installation level, to ensure high speed and high precision operation of the machine